emotional intelligence

Being understood by others or understanding others as well, is not something easy. This is only found in those who have a special kind of intellegance, it is an intelligence that is related to the feelings, it is called Emotional intellegence.  Emotional intellegance is the ability to recognize one's own and other's feelings to guide their behavior. Daniel Goleman defines emotional intellegance as an array of skills and characteristics that drive leadership performance. inorder to increase your emotional intellegence there are 6 essential keys :

•  The Ability to Reduce Negative Emotions: you have to manage our feelings and we have to avoid jumping into negative conclusions, and we have to put in our minds that people do what they do because of them not because of us.
•  The Ability to Stay cool and manage stress:  we can manage stress by two ways either by putting cold water on your face nd getting some fresh air and by avoidning caffeinated beverages.
• The Ability To Be Assertive and Express Difficult Emotion When Necessary : We have to clarify for others what is acceptable with us and what is not and to show them our real personality  and to talk about what is important to us.
• The ability to stay proactive, Not Reactive in the face of a difficult Person: try to calm down yourself by counting to ten then comeback to the issue after you calm down 
• The Ability to Bounce back from Adversity: always ask yourself about the lesson from the experiance you passed by and try to think outside the box as much as you can.
• The Ability to express Intimate Emotions in Close, Personal Relationships: you have to be able to express your and tender in the right relationship

source : www.pschologytoday.com/blog/communication-success/201410/how-increase-your-emotion